How does the refund window work?
It runs from the moment you buy until 30 days past your cohort's start date, not 30 days from purchase. That's deliberate. You'll have sat through real live sessions before the window even begins to close, so you're deciding on the thing itself, after you've seen it.
Sitting an exam ends it. That's the rule we've always run, you can't take the exam and then ask for the money back, and on All Framework Access it applies to any exam in the year, not only the AI one.
To request a refund, email team@certificates.dev. A refund happens from a single message.